One of the biggest threats to your business’ bottom line might be something you haven’t considered. You might scrutinize labor costs and vendor pricing, but one critical expense often goes unnoticed—your telephone service. What Are POTS Lines? POTS is an acronym for “Plain Old Telephone Service,” referring to traditional analog phone lines that have been […]

Early in my telecommunications career, working with my dad in our small technology-centric business, we began offering an early PC-based PBX product called Dash. Dash’s claim to fame at the time was that it was the primary product optimized for a major national pizza chain, utilizing the system’s revolutionary (for the time) ability to integrate

Seamless Remote Operations with Local VoIP Solutions Bruce D Kuehn When business owners venture into the realm of Voice over IP (VoIP), commonly known as VoIP, they often encounter a myriad of choices that can seem overwhelming. Amid the COVID-19 pandemic crisis, with many companies scrambling to enable remote work for their employees, VoIP emerged

How AI Is Revolutionizing Your Phone System Bruce D Kuehn Recently, I came across a Facebook ad for a company that leveraged AI tools in telemarketing applications. While outbound telephone marketing isn’t a niche my company actively pursues, the implications of this technology fascinated me. Could AI enhance our customers’ inbound calling experience? Intrigued, I